Business process management includes both online document management and workflow. When it comes to business processes, decision-making and data usually are involved. Another aspect that can be grouped into the business process management category is workflow. Rules-based workflow is used within electronic systems in which the documents are pushed through the business process electronically based on rules that have you created initially.
Your employees know your business processes. Your staff are invaluable assets to the organization. The value, however, truly comes with their decision-making abilities, not the daily, tedious tasks that they must perform. Those mundane tasks can and should be automated. The more that is automated, the more productive and efficient the staff will be.
Business process management refers to thoroughly understanding your business processes in order to determine the most efficient methods of accomplishing business tasks. Business process management will first analyze current processes in order to decipher the most productive way that process should be performed. Once you know the best process, you can automate the workflow to eliminate the steps that need human involvement.
If you implement an online document management application to automate the workflows, you must first identify the documents and the steps of each business process. Let’s take for example, invoice processing. The AP department submits a purchases request, which is then approved or disapproved. If disapproved, it goes to a “higher up” for review. If approved, perhaps a purchase order is automatically generated.
Business process management can be used to analyze any business process in your organization or department. It will identify your business specific rules in order to automate where able. Processes can be automated in sales, HR, contract management, claims processing, etc. Each and every business is different. Business process management can help meet the specific needs and improve efficiency of any organization.
The most common mistake organizations make is to try to take on too much before they have mastered the basics of BPM. Start by choosing an area where obvious inefficiencies exist and then pick the easier processes first. By starting with the simpler processes, you can begin to build the skill levels so that when the time comes to tackle the complex processes, you will be ready. Start small, but think really big.
Business Process Management combines a number of methodologies. One methodology that is frequently implemented is Electronic Document Management. For more on Business Process Management, read our page on Workflow Analysis.